CUSTOMER CARE
If you have any questions or concerns, or to initiate a return, please use this form. We are always ready to help!
Shipping & Returns
United Kingdom
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Free UK shipping on orders over £75.
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Orders under £75 are charged a flat shipping rate of £4.95.
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Orders are dispatched using tracked delivery services where available.
International Orders
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International orders are shipped using a tracked international service.
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Shipping costs are calculated based on the weight of your order and destination country at checkout.
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International customers may be required to pay import duties, VAT, customs fees, or handling charges when their order arrives in their country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Returns & Exchanges
If you are not completely satisfied with your purchase, please contact us within 28 days of delivery to arrange a return or exchange.
To be eligible for a return:
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Items must be returned in their original packaging.
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All tags must remain attached.
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Items must be unworn, unused, and in their original condition.
Items returned with signs of wear, damage, missing tags, or missing packaging may be subject to a reduction in the refund amount to reflect any loss in value.
For hygiene reasons, knickers and other intimate garments cannot be returned or exchanged unless they are faulty.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
To request a return or exchange, please contact us before sending any items back.
Privacy & Website Terms and Conditions
Your privacy is important to us. Any personal information you provide when placing an order, signing up to emails, or contacting us (such as your name, email address, and shipping details) is used solely to process your order, respond to enquiries, and provide customer support. We never sell or share your data with third parties for marketing purposes.
Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment details.
By using this website, you agree not to misuse its content. All designs, images, and written content remain the intellectual property of Charlotte Sinclair and may not be copied or used without permission.
For any questions about your data, orders, or this website, please contact us directly via email.